Specialized Services

Our enterprise operation teams can provide round the clock support for enterprise applications such as SAP. We offer SAP Basis administration services for enterprises. SAP Basis services include SAP help desk, basis administration, environment support and SAP Security services. Our services cover:

User administration and security management: Password management, role authorization, change management
SAP Basis Administration: SAP environment monitoring, back-ups and batch jobs, database refreshes, dump analysis, vendor management
Transport management: Transport management in DEV & QA, emergency transports, transport sequencing and problem resolution
Interface management: Print and spool queue monitoring, external print system management, fax and mail interface management

Enterprise mobility ensures ‘anytime, anywhere’ access to your enterprise applications. It enhances productivity (e.g. Sales Force Automation in the Consumer Packaged Goods industry), shortens response time and increases customer and employee satisfaction.

Our Enterprise Mobility teams help protect your IT investments. Some of our services include:

Analyzing and evaluating technology options
Creating a robust and secure architecture
Developing device-agnostic applications to address mobile form factor multiplicity
Developing intelligent applications to address multi-modal interaction and usage context
Synchronizing and integrating data with your enterprise resources
Configuring and integrating devices into your enterprise

Our IT services and support encompass the entire project management lifecycle:

Strategy and Design – Our teams are capable of handling the entire project life-cycle. We work with you to define your requirements and lay out an implementation strategy. We will help to document and design new business processes that are critical elements of which involve in-depth review of service management processes, tools and organization structures and much more. They lead to identification of quick wins and lay the foundation for a long-term roadmap to increase operational efficiency and effectiveness.
Program Implementation and Management – our Projet Management teams will help you to maximize the benefit from your IT investment. Our Program Management Office (PMO) consultants use industry best practices such as PMBOK and other industry leading methodologies to define KPIs for programs, to track progress and ensure tactical execution daily.
Our Process Management and support can help you achieve the desired operational efficiencies, process stabilization, and process capability improvements through leveraging best practices like Six Sigma. This service is delivered using our global delivery model, utilizing a mix of skilled resources from around the globe.