Support
Application Management
Our Application Management practice offers support services for applications, middleware platforms and various technologies.
Datacenters are the backbone of effective IT operations. Managing them on a 24/7 basis is critical. Our teams provide support to different elements within a datacenter such as:
Our Application Management practice offers support services for applications, middleware platforms and various technologies.
- Application OperationsIncludes 24×7 monitoring of applications for availability/performance/capacity, batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting
- Production SupportInvolves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, creation of RFC and break fixes excluding code changes
- Release and Change SupportComprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management/SCM tool administration
- Middleware Product SupportIncludes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management and DW/BI tools
Datacenters are the backbone of effective IT operations. Managing them on a 24/7 basis is critical. Our teams provide support to different elements within a datacenter such as:
- Systems and Storage Management: Includes activities that are performed to monitor and manage the server and storage infrastructure in a datacenter Database Management: Includes providing support to different database environments such as Oracle, Progress, DB2, Sybase and SQL server Messaging Environment Support: Includes support to applications such as Microsoft Exchange and IBM Lotus Notes Hosting: Caters to customers looking to avail of a co-location space for the infrastructure components. The services include provisioning of hardware (servers, storage and network), bandwidth and security infrastructure Migration and Re-hosting